Accommodation and Welfare Policy [PDF, 64 KB]

Australian Refund Policy [PDF, 138 KB]

Child Protection Policy

Complaints and Appeals Policy and Procedure [PDF, 68 KB]

Course Progress and Attendance Policy [PDF, 58 KB]

Entry Requirements Policy [PDF, 66 KB]

EREA Student Protection Processes and Forms [PDF, 2 MB]

International Refund Policy [PDF, 181 KB]

Privacy Policy

Procedure for assessing students’ qualifications and language proficiency [PDF, 49 KB]

School Deferment, Suspension and Cancellation Policy [PDF, 60 KB]

School Student Transfer Request Policy [PDF, 46 KB]

Student Transfer Request Assessment Flowchart [PDF, 66 KB]

VET Complaints and Appeals [PDF, 142 KB]